IG Hero

Privacy Policy

Welcome to the IG HERO website (hereinafter referred to as “the Website”). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By using the Website, you agree to the terms of this Privacy Policy.

1. Scope of the Privacy Policy

This Privacy Policy applies to the collection, use, and storage of personal information when you access or use the Website and its services. It does not apply to third-party websites linked to or from our Website or any personnel not directly managed or authorized by the Website.

2. Information We Collect

We may collect the following categories of personal information:

  • Personal Identifiers: Name, email address, phone number, and account details.
  • Usage Data: IP address, browser type, browsing history, device identifiers, and interaction with the Website.
  • Commercial Information: Records of services purchased, including payment and transaction details.
  • Geolocation Data: Information about your location, if enabled.
  • Other Information: Any additional information you voluntarily provide through forms, surveys, or customer service interactions.

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not provide any personal information to us.

3. How We Use Your Information

Your information is collected and used for the following purposes:

  • To provide and manage our services, including processing transactions and responding to inquiries.
  • To improve the Website’s functionality and user experience.
  • To comply with legal obligations and enforce our terms of service.
  • To send updates, promotional offers, and marketing communications (you may opt-out at any time).
  • To analyze and improve Website performance, including debugging and troubleshooting.

4. Sharing Your Information

We do not sell your personal information. However, your data may be shared under the following circumstances:

  • With Service Providers: We may share information with trusted service providers to facilitate services (e.g., payment processors, cloud storage providers) under strict confidentiality agreements.
  • For Legal Compliance: When required by law, regulation, or legal process (e.g., subpoena or court order).
  • To Protect Rights and Safety: To enforce terms, protect against fraud, and safeguard rights, property, and safety.
  • With Your Consent: If you explicitly consent to data sharing.

For California residents: We comply with the California Consumer Privacy Act (CCPA). You have the right to:

  • Request access to the personal data we have collected about you.
  • Request deletion of your personal data, subject to legal exceptions.
  • Opt-out of the sale of your personal data (though we do not sell personal data).

To exercise your rights, please contact us via the contact information provided below.

5. Data Security

We implement industry-standard security measures, such as encryption and firewalls, to protect your data. Access to your data is restricted to authorized personnel who are bound by confidentiality obligations. However, no system is entirely secure, and we cannot guarantee absolute security of your data.

6. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Website. These may include:

  • Session Cookies: To manage your session while using the Website.
  • Analytics Cookies: To analyze usage patterns and improve performance.
  • Advertising Cookies: To deliver personalized ads based on your browsing behavior.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit the functionality of certain features on the Website.

7. Do Not Track (DNT)

Some browsers include a “Do Not Track” feature. At this time, the Website does not respond to DNT signals but follows the standards outlined in this Privacy Policy.

8. Third-Party Links and Services

The Website may contain links to third-party websites. These websites are governed by their own privacy policies, and we are not responsible for their content, security, or practices.

9. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: Request a copy of your data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the deletion of your data.
  • Objection: Object to certain uses of your data, such as direct marketing.
  • Restriction: Restrict processing of your data under certain conditions.

To exercise these rights, please contact us using the information below.

11. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review this Privacy Policy periodically to stay informed.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: support@ighero.com
Address: [7th Floor, 270 Zhongxiao East Road, Da-an District, Taipei City, Taiwan]