Start fixing your Instagram account today.
Reach out if your Instagram account is losing reach, stuck in restriction, disabled, hacked, or locked out. Our team will point you to the right recovery path.
Fastest support channel
Send us a DM on Instagram. This is the same customer service account used by the Chinese contact page.
Instagram support account
@i.g.heroEmail us
support@ig-hero.comCentral office
+886-2-27024901
Tell us what happened to your account.
Include your Instagram handle, what changed, and any warnings or appeal messages you see. The more specific you are, the faster we can route you.
Instagram reach or engagement suddenly dropped
Shadowban or account restriction concerns
Disabled, hacked, or locked Instagram account recovery
Questions after purchasing an IG HERO guide or service
Tien Chu Technology Co., Ltd.
7F, No. 270, Sec. 4, Zhongxiao E. Rd., Da'an Dist., Taipei City, Taiwan
Online support only. This office does not receive walk-in customers.